Refund & Cancellation Policy

📋 Overview

At EthicsComputer, we strive to provide high-quality services and ensure customer satisfaction. This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for our IT services, training courses, consultancy, and products.

Please read this policy carefully before making a purchase or enrolling in our services. By using our services, you acknowledge that you have read, understood, and agree to this Refund Policy.

🎓 Training Courses & Certifications

Refund Eligibility

Refunds for training courses are subject to the following conditions:

Non-Refundable Circumstances

Refunds will NOT be provided if:

• You have attended more than 10% of the course
• You have downloaded course materials or certificates
• The course completion certificate has been issued
• You violate course policies or terms of service
• You fail to attend classes due to personal reasons (after course start)
• You are expelled for misconduct or policy violations

Course Rescheduling

Instead of a refund, you may request to:

• Reschedule: Transfer to the next available batch (one-time only, no fee)
• Change Course: Switch to a different course of equal or lesser value

💻 IT Services (Web/App Development, Software, etc.)

Project-Based Services

For custom development projects (websites, apps, software):

• Before Project Start: 100% refund (minus 10% administrative fee)
• After Project Start (0-25% completion): 75% refund
• 26-50% Completion: 50% refund
• Above 50% Completion: No refund (milestone payments are non-refundable)

Milestone-Based Payments

If you paid in milestones:

• Only payments for incomplete milestones are eligible for partial refund
• Completed milestone payments are non-refundable
• Work-in-progress milestones may receive 50% refund

Cancellation by Client

If you cancel the project:

• You must provide written notice via email
• Refund amount depends on project completion percentage
• Any delivered work becomes your property (no refund for that portion)
• Intellectual property rights transfer according to contract terms

Cancellation by EthicsComputer

If we cancel the project due to unforeseen circumstances:

• You receive a 100% refund of all advance payments
• Any completed work is delivered to you free of charge

🤝 Consultancy & Advisory Services

For consultancy, advisory, and one-time services:

• Before Service Delivery: 100% refund (if canceled 24 hours before scheduled time)
• Within 24 Hours of Scheduled Time: 50% refund
• After Service Starts: No refund
• Hourly Consultations: Only unused hours are refundable

Rescheduling

You may reschedule consultancy sessions:

• Up to 24 hours before the scheduled time (no fee)
• Within 24 hours (subject to availability)

📦 Digital Products & Downloadable Content

For e-books, templates, software licenses, and digital downloads:

• Before Download: 100% refund (within 24 hours of purchase)
• After Download: No refund (digital products cannot be returned)
• Defective Product: Replacement or full refund (if product is unusable or not as described)

📊 CA, Legal, & Professional Services

For CA services, legal consultancy, and professional services:

• Before Work Starts: 100% refund (minus 10% processing fee)
• Work in Progress: Refund of unused service fees (based on work completed)
• After Service Completion: No refund
• Government Fees: Non-refundable (filing fees, registration fees, etc.)

📝 How to Request a Refund

To request a refund, follow these steps:

1. Contact Us: Email us at info@ethicscomputer.in or call +91-9896615867
2. Provide Details: Include your name, order/invoice number, reason for refund, and supporting documents
3. Review Process: Our team will review your request within 3-5 business days
4. Approval/Rejection: You will receive an email notification about the decision
5. Refund Processing: If approved, refund will be processed within 10-15 business days

Required Information for Refund Request

• Full name and contact information
• Order number or invoice number
• Date of purchase/enrollment
• Service or product name
• Reason for refund request
• Bank account details (for refund transfer)
• Supporting documents (if applicable)

💳 Refund Methods & Timeline

Refund Methods

Refunds will be processed using the same payment method used for the original purchase:

• Credit/Debit Card: Refunded to the same card
• UPI: Refunded to the same UPI ID
• Net Banking: Refunded to the bank account
• Wallet: Refunded to the same wallet
• Cash/Cheque: Bank transfer (provide bank details)

Refund Processing Timeline

💸 Deductions & Fees

The following deductions may apply to refunds:

• Payment Gateway Charges: 2-3% (non-refundable transaction fees)
• Administrative Fee: Up to 10% (for processing and handling)
• Government Fees: Non-refundable (GST, filing fees, etc.)
• Third-Party Costs: Non-refundable (domain registration, hosting, licenses)

🚫 Cancellation by EthicsComputer

In rare cases, we may cancel or reschedule services due to:

• Insufficient enrollments (for training courses)
• Trainer unavailability or emergencies
• Technical issues or unforeseen circumstances
• Force majeure events (natural disasters, pandemics, etc.)

Your Options if We Cancel

1. Full Refund: Receive 100% refund (no deductions)
2. Reschedule: Move to the next available batch/date
3. Credit: Receive credit for future services

⚠️ Exceptions & Special Cases

No Refund Situations

Refunds will NOT be issued in the following cases:

• You violate our Terms of Service or code of conduct
• You provide false or fraudulent information
• You misuse our services or engage in prohibited activities
• You fail to cooperate or provide required information
• Services are suspended due to non-payment
• You receive services as part of a promotional offer or discount
• Third-party services or products (we can only refund our service fees)

Force Majeure

In case of force majeure events (natural disasters, wars, pandemics, government restrictions), we will make reasonable efforts to:

• Reschedule services
• Provide alternative delivery methods
• Offer credit for future use

Refunds during force majeure events are at our sole discretion.

⚖️ Dispute Resolution

If you disagree with our refund decision:

1. Contact Our Support: Discuss your concerns with our support team
2. Escalation: Request escalation to a senior manager
3. Mediation: We encourage amicable resolution through discussion
4. Legal Recourse: As a last resort, disputes are subject to Rohtak, Haryana jurisdiction

📝 Changes to This Policy

We reserve the right to modify this Refund and Cancellation Policy at any time. Changes will be effective upon posting on our website. We will notify you of significant changes via email or website notice.

Your continued use of our services after changes constitutes acceptance of the updated policy.